Do you have a complaint?

From time to time, you may have a complaint about the services you are receiving. You may be concerned about the “fit” with your service provider, that you are not progressing, or that your cultural or language needs are not being met.

You may not be happy with our overall hospitality towards you.

We strive to resolve all complaints in a timely manner, to your satisfaction.

Resolving complaints benefits everyone...

Please Note: 

We value your opinion. Letting us know when you are not happy with our services helps us to improve.

It is our policy to make sure any complaints of a criminal nature are also reported to the police.

Any client complaints involving the Executive Director will be reviewed by a neutral third party.

Steps to follow to resolve a complaint

• If comfortable, please bring the concern to the staff member directly. In many cases, this will lead to a resolution.
• If you are not satisfied, feel free to contact one of the managers.
• If your complaint is still not resolved, please speak with the Program Director.
• Lastly, you may discuss your complaint with the Executive Director.

Manager of Developmental Services and Human Resources

TBD > (705) 472-6515, ext. 240 ~ TBD

Manager of Administration and Non-Clinical Programs

Natasha Fortin > (705) 472-6515, ext. 259 ~ [email protected]

Program Director

Joanne Kohtakangas > (705) 472-6515, ext. 260 ~ [email protected]

Manager of Alternative Dispute Resolution

Tammy Geisler > (705) 472-6515, ext. 258 ~ [email protected]

Executive Director

Alan McQuarrie > (705) 472-6515, ext. 242 ~ [email protected]